Who’s the boss here?

I am pretty much irritated by Singapore’s service standards nowadays. It’s reaching an unbelievable point that sometimes I just run out of words to curse and swear. It is really hard to imagine a first world country still stuck with a third world country’s service standards. U N B E L I E V A B L E .

I ordered the magazine T H E    E C O N O M I S T a couple of months back (and it’s about to hit the half year mark already). The first issue was supposedly to be sent to me latest by August. & and waited patiently, anticipating for the arrival of my dear magazine. After getting disappointed for a few consecutive weeks, the magazine still didn’t arrive. Something MIGHT had gone wrong, so me trying to be a nice guy, I went to email the person about the absence of my precious magazine issue #1. Amazingly or amusingly, there was something wrong with the GIRO and hence they did not receive the money. & hence they didn’t bother to tell me, and HENCE i did not get to read my Economist. Freaking hell. So now who is the customer who is the seller? At that moment I just felt that it seems to me that the half a thousand I’m spending on them was so insignificant and worthless that they couldn’t be really bothered about it. So now Singapore’s service standards have reached a new height yea? This is call the neglect-the-insignificant-because-they-will-find-you-to-solve-the-problem-instead tactic. 3 Cheers for them!

That’s not the end. The gorgeous lady by the name A was supposedly handling my order. After I sort things out with her, I told her that once my order is being processed please let me know asap. You see, I’m anxious to grab a copy to read it during my free time. And surprisingly, or actually not surprisingly, I didn’t get any reply ever since! So just now at 4:55pm, I hurried to make a call to them (hoping to make it before they announce offline after office hour). A deep and dull voice greeted me. Ok actually he didn’t really great me, or I couldn’t really hear him because his voice was so low pitched. Anyway, his service was so slow and dragging I almost fell asleep! Nothing could be more boring than to wait for his service to be delivered and for him to talk to you with that sexy low voice man. If i’m a critic (for maybe some sort of.. voice operator thingy..), I’d give him like half a popcorn out of 5!

Sorry to side track, so finally, I got to know the good news that my order has been processed and I will receive my first issue very soon! But what was shocking was that The lady A, just quit the job, and it’s like she just 拍拍屁股走人 and no one does any follow up! Honestly if you were to ask me, I think this is just totally irresponsible, not just lady A, but the company as a whole. Not for the free mp4 they’ve promised to give me (it was part of the promotional package hehehe), I’d have cancelled my order from them long ago and subscribed from someone else!